What materials are used for packaging?

We ship in cardboard boxes. Our wood wool void fill packaging is being phased out and replaced with a mesh paper packaging product. 

Smaller parcels are sealed in Home Compostable Hero satchels. 

Our branded stickers and business cards are printed on recycled paper with vegetable based inks that are safe to compost.

Shipping notes are printed on recycled paper.

What are EORTH's office environmental practices?

EORTH's business cards and stickers used for branding our delivery boxes are made from recycled paper, and the inks are safe for composting.

Our shipping order notes are printed on recycled paper.

The majority of our parcels are delivered by Sendle, a 100% carbon neutral company*. When Sendle is not an option for delivery parcels are sent via Australia Post. 

We compost all food scraps and other compostable items in our office environment.

* We occasionally send parcels via Australia Post to areas that are not covered by Sendle delivery route.

What are your delivery costs?

Products marked "Free Delivery" are delivered at no additional cost. Purchases made with a combination of free and paid delivery rates will incur the highest delivery cost depending on product total weight.

Our Australia-wide small parcel (<500g) delivery cost is $7. Large parcels (>500g) are $12 for per order. All orders over $95 receive free shipping.

All orders are delivered "Authority to Leave" unless otherwise noted in the comments section at checkout. Any special delivery instructions can also be added in this area.

Please note: EORTH will not be held responsible should the parcel and it's contents go missing after it is delivered.

What is your delivery time?

Orders placed will be sent for delivery the following day.

Depending on your location you should expect your order to arrive within 3-5 business days. Our orders are sent with tracking numbers so you can track expected arrival times for your order.

Please note: all parcels will be delivered with "authority to leave" unless otherwise specified in the comments section at checkout. Any special delivery instructions can also be added in this area.

EORTH will not be held responsible should the parcel and it's contents go missing after it is delivered, nor will EORTH be held liable for any loss resulting from late delivery.

Do you deliver to PO Box addresses?

Yes we deliver to PO Boxes. Please note delivery instructions on your order for PO Box delivery.

Do you ship internationally?

Our online ordering system does not currently process orders for overseas shipping.

If you would like to purchase our products and require international shipping please contact shop@eorth.com.au.

What if my parcel is lost or damaged?

Please contact EORTH at shop@eorth.com.au to notify us of late delivery, incorrect orders or damaged items.

If your order has been lost in transit an investigation with the delivery company will need to be conducted before we can send replacement items. This may take an additional week to rectify.

If you receive damaged products (due to packaging or incorrect courier handling) an investigation with the delivery company will need to be conducted before we can send replacement items. This may take an additional week to rectify.

If you have received an incorrect or missing product, the product will be sent according to our discretion following our investigations.

Please note: all parcels will be delivered with "authority to leave", unless otherwise specified.

EORTH will not be held responsible should the parcel and it's contents go missing after it is delivered, nor will EORTH be held liable for any loss resulting from late delivery.

Are all items in store 100% Plastic Free?

While EORTH strives to be 100% Plastic Free some stickers or tamper proof security seals from our suppliers may be present in the products we supply. These are found in our Waste Reduction product selection.

Waste Reduction  items include products such as bamboo toothbrushes which contain nylon bristles. We believe these are a more environmentally friendly option than plastic toothbrushes.

Do any of your products contain Palm Oil?

Some of the products in store contain Palm Oil and are marked as such.

We only stock Palm Oil products that are listed with Roundtable on Sustainable Palm Oil (RSPO).

What if I'm not happy with the product I purchased?

If you are not happy with any of the products you have purchased, or you have received damaged goods, please contact us so we can determine the best method to rectify the problem.

Product returns are shipped at the customers expense.

What payment methods do you accept?

We accept payment Stripe (credit card) and PayPal (account or credit card payments) and AfterPay.